We want you to be completely satisfied with your purchase. If something isn’t right, our customer service team is here to help.

Our returns process is designed to be straightforward and transparent. Please read the information below carefully before requesting a return or refund.

30-Day Returns

You have 30 days from receiving your order to request a return.

To be eligible for a return, items must:

• Be unused and in the same condition received
• Be returned in the original packaging
• Include proof of purchase

Return Address

The SFS Ltd
639–643 Romford Road
London
E12 5AD

Please contact us before sending anything back. Items returned without prior approval may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty or incorrect, contact us as soon as possible with your order number and photos where relevant so we can resolve the issue quickly.

We may request images of the packaging, labels or damaged areas to help process your claim.

Non-Returnable Items

Some products cannot be returned, including:

• Custom or personalised products
• Perishable goods
• Personal care items
• Hazardous materials
• Flammable liquids or gases
• Sale or clearance items
• Gift cards

If you are unsure whether your item can be returned, please contact us before sending it back.

Exchanges

The quickest way to get the item you need is to return your original item. Once the return is approved, you can place a new order for the replacement product.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

Items must be unused, in original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund has been approved.

If approved, refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the payment.

Need Help?

For any return, refund or exchange questions, please contact our customer service team.

Email: info@shopfittings2go.com
Phone: 0208 911 0265